We want you to be satisfied with your purchase. If you need to return an item, you can do so easily.

Return Period

Return requests must be made within 14 days of receiving the order.

Returned items must be new, unused, sealed, and in their original packaging.

Opened, used, or unsealed products will not be accepted.

How to return

Contact us at geral@mimopop.com to request return approval.

Include the order number visibly inside or outside the package.

Return shipping costs are the customer's responsibility (except in case of a defective product or our error).

Upon approval, you must send the item(s) within 14 days.

Damaged or incorrect products

If you receive defective, damaged, or incorrect items, please contact us with photos of the product, packaging, and shipping label.

Minor damage to the outer box during shipping is not considered a product defect.

Incorrect address or rejected orders

If an order is returned due to an incorrect or incomplete address, or if it was not picked up on time, a refund will be issued for the value of the products, deducting the original shipping costs.

If you refuse to pay customs fees at the destination and the order is returned, the refund will also have shipping costs deducted.

Non-refundable products

- Promotional items

- Gift cards

- Opened, used, or unsealed products

Refund

Once we receive and verify the return, we will send a confirmation email.

If approved, the refund will be processed using the same payment method used for the purchase.

It may take a few days for the bank or card issuer to process the refund.

Contact

If you have questions about shipping or returns, please contact us:

Email: geral@mimopop.com