Frequently Asked Questions

Orders and Shipping
How long does shipping take?

Mainland Portugal: 1–2 business days after dispatch

Portuguese Islands: 5–7 business days after dispatch

European Union: 5–10 business days after dispatch
Is shipping free?

Mainland Portugal: on purchases over 70€

Portuguese Islands: on purchases over 100€

European Union: on purchases over 120€
How can I track my order?

After dispatch, you will receive an email with a tracking link to follow your order.

Products & Skincare
Are the products authentic?

Yes, all our products are 100% original and authentic.
What kind of products do you sell?

At MIMOPOP, you'll find the best of Korean skincare (K-Beauty), including:
Do you have products for my skin type?

Yes! We have products and kits for:

Routines & Recommendations
I don't know which products to choose, can you help me?

Of course! We recommend that you first take our quiz to find the ideal routine for you click here
What is the correct order of the products?

The basic routine is:

  1. Cleansing Oil
  2. Cleansing Foam
  3. Toner
  4. Serum / Ampoule
  5. Moisturiser
  6. Sunscreen (in the morning)
Do you sell complete kits?

Yes! We have complete kits for different needs click here to see

Shop & Contact
Do you have a physical store?

Currently, we are a 100% online store.
How can I get in touch?

You can contact us via our website here, WhatsApp, or social media – we are always available to help!